FAQ

Frequently Asked Questions

Please find below answers to some of the questions we get asked most frequently.  If you can't find the answer to any of your questions please feel free to get in touch with us.

  • Which products does the system currently cater for?

    • Investment Bonds
    • Offshore Bonds
    • Investment Individual Savings Accounts (including Junior ISAs & Lifetime ISAs)
    • Unit Trust/OEICs
    • Investment Trusts
    • Discounted Gift Trust Plan
    • Loan Trust Plan
    • Discretionary Managed Portfolios
    • Enterprise Investment Schemes (EIS)
    • Seed Enterprise Investment Schemes (SEIS)
    • Venture Capital Trusts (VCT)
    • Personal Pensions
    • Stakeholder Pensions
    • Self Investment Personal Pensions
    • Retirement Annuities (Conventional / Flexible / Short Term / Fixed Term / Investment)
    • Long Term Care Annuities
    • Flexi-Access Drawdown
    • UFPLS
    • Defined Benefit Transfers
    • Income Protection (PHI)
    • Term Assurance*
    • Whole of Life
    • Standalone Critical Illness (Term)*
    • Standalone Critical Illness (WOL)
    • Private Medical Insurance
    • Relevant Life
    • Key Person Insurance
    • Mortgages (New Purchase / Rate Switch / Remortgage / Help to Buy)
    • Buy to Let Mortgages
    • Lifetime Mortgages
    • Home Reversion
    • Second Charge Mortgages
    • Non-Product led IHT Advice

    * Includes: Level Term Assurance; Decreasing Term Assurance; Reviewable Term Assurance; Renewable Term Assurance; Family Income Benefit, Gift Inter-Vivos.

  • How do I know the templates are compliant?

    ATEB suitability templates have undergone the scrutiny of numerous FCA inspection visits. Whilst ultimate responsibility for compliance rests with the advisory firm, we know that these templates meet the core suitability requirements. They have been designed by compliance specialists and are based on years of regulator feedback.

  • Has the software been approved by the FCA?

    The FCA would NEVER endorse or approve any specific software.

    They make the following statement on their website:

    “A good suitability letter is concise and easy to understand. It gives a reasoned explanation of the risks and a reasoned selection of product and product provider information. It explains the risks that are specific to the client's circumstances and the product. The letter repeats the main elements of the discussions that have taken place between the adviser and client. A software package can do some - but not necessarily all - of these things

    We disagree. Our software will do ALL of these things with a little help from the firm!

  • How much detail should we include about alternative products that were discounted?

    The FCA have stated that you could include details of alternative products if they help to demonstrate why the product recommended was suitable, otherwise you do not need to mention them.

    We agree, we do not believe that 'reasons why not' are necessary, providing that strong personalised reasons for suitability are emphasised; this is our approach.

    By way of example

    A client's circumstances and preferences lead an adviser to recommend an investment bond in order to make use of the 5% bond allowance and access to a particular with-profits fund. Providing this is linked within the letter to the client's circumstances ...... why would you wish to include reasons why you didn't recommend an OEIC? It would appear to be a pointless exercise because 5% allowance and WP funds are not available within an OEIC.

    We understand why advisers may wish to do this, but we feel the only purpose it serves is to bulk up the report.

  • What's wrong with the 'Everything and the Kitchen Sink' approach to suitability report writing?

    Put yourself in the shoes of your client; is it really fair to overload the client with too much information?

    If you insert a generic paragraph into a suitability report there is no guarantee that it will protect you. FOS has rejected cases where clients have even signed reports. What's important is, to identify the correct content that should go into a report rather than throwing 'Everything and the Kitchen Sink' at the client.

  • What's wrong with including 'options' within my suitability report?

    An 'Option' is not a 'Recommendation'; we suggest that if you want to give the clients options then you should do this prior to completing your suitability report. Options are generic; your recommendation will evolve following your consideration of the client's options. This links well with communication guidelines of something 'Generic' first and then 'Specific' later. Discussing options before making a final recommendation has many advantages; in particular, it allows information to be digested by the client in more manageable chunks

  • What's the difference between a Fact, Advantage and Benefit and why is it crucial to know this?

    This is best explained by using an example:

    Fact
    With this investment, switches between funds do not incur a personal liability for capital gains tax.

    Advantage
    With this investment, switches between funds do not incur a personal liability for capital gains tax. This could be useful if you are already making use of your annual capital gains tax allowance elsewhere.

    Benefit
    When you make switches between funds within this investment, you will not be personally liable for capital gains tax. This is a useful benefit as you are already making use of your annual capital gains tax allowance elsewhere.

    Both Facts and Advantages can be answered “so what” and are something you would probably find in a product provider brochure, so not really very good for a suitability report! ATEB suitability encourages and prompts the “Benefit” statement and dare I say personalisation. Understand the difference and you have cracked it!

  • Have the FCA seen the ATEB suitability output?

    Yes, the style has been viewed by the FCA on numerous occasions and they have never been critical of any aspects. They state quite clearly on their website that better suitability reports should explain “simply and clearly why the recommended transaction or product is suitable for the client”. We are confident that our output clearly ticks the regulatory boxes.

  • How does ATEB suitability compare with the competition?

    In the market place there are other systems which either produce very technical generic reports or short weak reports which really confirm the 'what'. Our system, using the wizard guides the user to answer the 'why'.

  • What makes a good suitability report?

    • Quality reports are not about lots of technical data, the product providers do this – why repeat it!
    • A good suitability report is concise and easy to understand.
    • It gives a reasoned explanation of the risks and a reasoned selection of product and product provider.
    • It explains the risks that are specific to the client's circumstances and the product.
    • The report repeats the main elements of the discussions that have taken place between the adviser and client.
  • I don't always have the answer to some of the question prompts within the system?

    You should consider developing your information gathering process (fact find) to identify key questions within the software. You may need to ask more questions at your fact find stage.

  • Are there any prescribed compliance paragraphs that MUST be included within a suitability report?

    With the exception of some prescribed risk warnings for Drawdown Pension or short term annuities you may be surprised to know the answer is “No”. Over the years, the FCA have removed much of the prescription in this area.

    The main problems that exist with DOCUMENTED advice is the inability of the user to personalise the report, there is no such thing as inserting “paragraphs for compliance” it's a myth, you identify the correct needs of the client relative to their circumstance and recommend and link the product to their needs – this is compliance!

    “Compliance means personalisation” - The ATEB system tackles the 'cause' rather than the 'symptom' of a poor suitability report.

  • What are the FCA rules relating to the content of suitability reports?

    The FCA state that a suitability report must as a minimum.

    • State the client's objectives
    • Explain why the recommendation is suitable relative to the information provided by the client
    • Explain any possible disadvantages of the advice

    ATEB suitability covers all of these areas.

    The rules and guidance can be found at: http://fshandbook.info/FS/html/FCA/COBS/9/4

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